מחיקת חשבון ומידע

Account deletion — summary in English

SwapIt (סוופ-איט) is operated by Kaysis Gear LLC.

To delete your account: open the SwapIt app → the “אישי” (Profile) tab → the “אזור מסוכן” (Danger zone) card → “מחיקת חשבון” (Delete account) → confirm. Deletion is immediate, self-service and irreversible.

If you cannot access the app, email legal@tryswapit.com from your registered address. Requests are handled within 30 days.

Deleting data without deleting your account: you can delete any listing you published (the “שלי” / My items tab → the listing → delete), which also removes its photos from storage when nothing else references it; remove any item from your wishlist; and change or clear your city, profile photo and gender from the Profile tab. For anything else, email legal@tryswapit.com from your registered address — handled within 30 days.

Deleted with the account: your name, phone number, sign-in email, city, gender, profile photo, personal referral code, your listings (removed from the app), our payment-provider customer pointer, and any remaining wallet balance (forfeited).

Kept: completed-swap, wallet and payment records (accounting, tax and fraud prevention — retained without your identifying details); ratings and reviews (they belong to the other party’s reputation, shown anonymously); chat messages and media held by the other participant; a one-way hashed fingerprint of your phone number (ban-evasion and fraud prevention, never the number itself); and the photos of any listing of yours that was reported (moderation evidence).

Retention: the SMS verification-code log, including the phone number, is deleted automatically within 30 days. Financial records are retained as required by law. Stripe retains its own payment records under its own policy.